How to Solve Launch X431 PRO5 VW Software file is lost or damaged error?

Launch X431 PRO5 newly comes with Smartlink 2.0 VCI, it is update version of Launch X431 PRO5 with smartbox. Supports DoIP and CAN FD Protocol, and other protocols with Smartlink VCI.

And our customer get the error of X431 PRO5 VW software that:

“The diagnostic software file is lost or damaged. You are advised to delete the software and download it again.”

Only VW software this error, test on Benz and Opel are working OK. Benz Sprinter and Opel Corsa is OK.

Launch engineer replied:

Uninstall the app, delete the “Cnlaunch” folder, install app to try again

Download the app from the link: https://en.cnlaunch.com/download/

I think it works 👍🏻 It definitely worked with Golf V.

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