One customer gave feedback that he forgot the login password for his Launch CRP919X BT, he reset the password, but also failed.
LaunchX431.de engineer offered the solution below:
Please use the “Retrieve Password” or “Lost your password?” option on the login screen, enter your device’s serial number, and follow the prompts to receive a verification code via email to set a new password.

Tech support:
Email: sales@X431shop.de
WhatsApp: +86 17782330462


